Company: Quixnes
At Quixnes ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our software development services. Please read this policy carefully.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Identification Information: Name, email address, phone number, company name, and any details you provide via our contact form, WhatsApp, email, or phone calls.
- Business Information: Information about your business needs, loan operations, school management requirements, or any other details you share when requesting a custom system.
- Technical Data: IP address, browser type, device information, and pages visited on our website (via cookies).
- Communication Data: Records of our conversations (email, WhatsApp, calls) to provide better service.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide information about our custom software services.
- To understand your business needs and propose suitable software solutions.
- To communicate with you via email, phone, or WhatsApp regarding your project.
- To improve our website, services, and customer support.
- To comply with legal obligations (e.g., tax or regulatory requirements).
Note: We do NOT sell, rent, or share your personal data with third parties for marketing purposes.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA) or the UK, we process your personal data based on the following legal grounds:
- Consent: When you voluntarily contact us or fill out our form.
- Contractual Necessity: To discuss and potentially enter into an agreement for our services.
- Legitimate Interests: To respond to business inquiries and improve our offerings.
4. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience. Cookies are small files stored on your device. You can choose to disable cookies in your browser settings, but this may affect some website functionality. We use only essential and analytical cookies (no intrusive advertising cookies).
5. How We Protect Your Information
We implement reasonable security measures including encrypted connections (SSL), restricted access to personal data, and regular security reviews. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you become a client, we may retain records for up to 7 years (for tax/legal compliance). For general inquiries, we retain data for up to 2 years after last contact.
7. Your Rights (Under GDPR & UK Data Protection Laws)
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal obligations.
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Receive your data in a structured format.
- Right to Object: Object to certain data processing.
- Right to Withdraw Consent: If we rely on consent, you may withdraw it anytime.
To exercise any of these rights, contact us at nathan@quixnes.com or use the contact details below. We will respond within 30 days.
8. Third-Party Links & Services
Our website may contain links to external sites (e.g., WhatsApp, LinkedIn). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.
9. Children's Privacy
Our services are directed to business owners and professionals. We do not knowingly collect information from children under 16. If you believe we have inadvertently collected such data, please contact us immediately.
10. International Data Transfers
As we operate globally and serve clients worldwide, your data may be transferred to and processed in countries outside your residence (including the UK). We ensure adequate safeguards are in place, such as standard contractual clauses, to protect your data.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
- Email: privacy@quixnes.com
- Call: +260 970 333 596
- Call: +44 121 823 1829
- Data Protection Point of Contact: nathan@quixnes.com